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Shipping Policy

All shipping of vein lights will be shipped ground shipping from Tennessee.

Shipping must be paid by customer unless otherwise stated in writing from Firefly Vein Light LLC. 

Apparel and other items from our website are shipped and distributed from a 3rd party company.

Please contact us on our "Contact" page for any delays in receiving your product.

Shipping only available in The United States.

Any questions regarding shipping please contact us at or send us a message via our "Contact" page.  

LOST, STOLEN, DAMAGED, OR SIGNIFICANT DELAYS: All Firefly Vein Light transilluminators are shipped via USPS from our distribution center in Chattanooga, TN with postal insurance included. For lost, stolen, damaged, or significant delays a claim MUST be filed with your local postal service and/or online by the purchaser. Firefly Vein Light LLC is not responsible for lost, stolen, damaged, or significantly delayed packages that have proof of leaving the distribution center and processed on to the USPS. If you would like assistance in filing the claim or need supporting documents, please email a request to

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